Title: DW Support Technician IV
Employee Classification: 52 Wks Unit
Department: Campus IT - MC
Salary Range: $50,250
**Internal Classified Unit Employees who apply in the first 5 working days from publish date will be given due consideration. External applicants will only be considered, after all qualified internal candidates have been deemed unsuccessful**
Who we are:
We are not-for-profit: St. Louis Community college (STLCC) is a non-profit institution dedicated to empowering students, expanding minds, and changing lives. Employees are committed to strengthening the St. Louis community with inclusive and transformative education.
We are a respected employer: For 60 years, STLCC has served the St. Louis community, expanding to 4 main campuses, 2 education centers, 2 workforce training centers, and 5 centers of excellence. More than one-half of the households in St. Louis have at least one member who has taken classes at STLCC.
We make an impact in the community: Through credit courses, continuing education, and workforce development programs, STLCC annually serves nearly 69,000 students. More than 80% of career and technical graduates employed in their fields or continue their education at four-year institutions within six months of graduation. STLCC sends more transfer students to Missouri’s four-year colleges/universities than anyone else.
We value Diversity, equity & inclusion: STLCC is committed to fostering an atmosphere of appreciation for all people, regardless of race, color, creed, religion, sex, sexual orientation, gender identity and expression, national origin, ancestry, age, disability, genetic information, veteran status, or class.
What you get:
Benefits package [for full-time employees]: STLCC offers one of the best benefit packages in the St. Louis area. As a STLCC employee you will have access to a 100% match on your contribution to retirement, two health insurance plans options that are no cost to the employee - including an HSA option, low-cost life insurance with a 3x salary benefit, and other low-cost benefits including dental, vision, AD&D, ST LT disability insurance.
Opportunity to grow: Over half of our employees have served the college for more than 12 years, exploring different career paths and advancing to higher level positions.
Education & training opportunities: STLCC offers tuition waivers for employees [full-time and part-time] + their dependents. Full-time employees can take advantage of tuition reimbursement for other institutions after just 6 months of service, and an annual professional development allotment.
Work/life balance: Full-time STLCC employees have access to a generous time off package, including holidays, vacation, personal days, medical leave, and other leave options. Our holiday schedule even includes a paid winter holiday at the end of the calendar year.
Commitment to wellness: STLCC HR boasts a dedicated health and wellness specialist who is enthusiastic about creating a culture of wellness throughout the College. With access to college wellness vendors, employees are educated, motivated, and rewarded for healthy behaviors. STLCC employees and anyone living in their household also have access to an employee assistance program (EAP) that can help them with virtually any life need.
The basics of this position:
Performs technical duties necessary to install, maintain and configure desktops, laptops, and mobile devices; provides second level support for faculty and staff regarding technology issues; oversees and assists in components, software, installation and maintenance of classroom environment; ensures the availability of technology equipment in classrooms and serves as technical expert on special project assignments. These positions are mobile and may be dispatched to college locations as workload or needs dictates.
What you'll do:
- Maintains and repairs a variety of computer equipment, peripherals, mobile devices, printers, test equipment and other hardware; stays abreast of changes in technology and attends technical training programs related to new, updated or replacement hardware and software selected for installation.
- Provides first level Help Desk support for technology issues. Enters call tickets in the department ITSM tool, documents recommendations and actions taken and tracks a ticket until a conclusion.
- Assists with the troubleshooting and testing of network applications, software, hardware, and operating systems.
- Assists with documenting the procedures used to implement and manage networks, computers, classroom and/or audio/visual projects.
- Leads, coordinates or assists with network, computer, audio visual based projects to ensure efficient, thorough and timely completion; oversees and coordinates contractor and vendor provided services as directed. Must be able to plan projects, identify tasks and execute results with minimal supervision.
- Diagnoses computer hardware and software problems, advises staff proper procedures and initiates repairs as necessary; assists staff resolving routine operational problems.
- Arranges for repairs, replacement, or enhancement of computer, media systems, and other equipment.
- Assists with scheduling and distribution of equipment.
- Provides orientation and instruction for faculty, staff, students on computer hardware and use.
- Coordinates preventative maintenance to ensure technology systems are in good operating condition.
- Provides technical expertise in the planning, setup and operation of hardware installations to maximize functional flexibility and operational efficiency; may serve as a technical expert for projects, purchases, or department efforts.
- Maintains inventory of parts and supplies necessary to operate and maintain systems and equipment. OF Performs other job-related duties as assigned.
Education, experience, and other requirements:
• Associate’s Degree or equivalent and over four (4) years of relevant full-time experience.
Preferred Qualifications:
• Additional training such as industry certifications such as COMPTIA A+ or SERVER +, Microsoft MCP or MCSE is preferred.
